Service
return of parts
1. As a customer you should have the opportunity to test the goods as in a retail store. That means, unpack, touch and look
2. If the goods are unused and unassembled, they can be returned.
3. Please attach your delivery note to the return shipment and avoid the reason for the return.
4. You have to carry the return costs.
claim of parts
1. If you have a claim, please give us the description of the problem so define as possible
2. We need the following information: which bike, model and year do you have?
3. In any case, it is helpful to make a picture of the problem on the part or in connection with your bike and to send them in advance via email
4. Email: info@carbonworld.de
5. Please attach the delivery note to your return shipment.
adress for returning
Carbonworld GmbH
Brockmühle 2
21514 Witzeeze
Germany
